Our level of service

Not only is PURPLE a revolutionary way of "packaging" legal services, the revolution continues into the ways that we actually provide our legal services.

We go a long way to ensure that every time any client uses our services, the service reaches the same high level.

The level that we aim to meet every single time is that our service is simply "great"

Every time you call the PURPLE helpline with a legal enquiry, we ask you after the call whether our service was A - Great, B - Good or C - Poor.

We are not happy if the feedback falls below A.

As and when you instruct us on any formal legal work, we agree with you in advance that we will ask you every two weeks how we are doing.

Using these simple tools, we can ensure that our services really are "Great" every time.